Privacy Policy

Privacy Policy

Effective Date: 2021-01-01

This privacy policy applies to the Online Memorial Platform and related services. We highly value personal information protection. In accordance with applicable laws and regulations, we explain how we process personal information.

1. Scope of Information We Collect
1. Account registration and login information: mobile phone number, verification code, and account identifier.
2. Memorial hall creation and management information: deceased name, biography, photos and videos, message content, and worship records.
3. Transaction and payment information: order information, payment status, and transaction serial number.
4. Device and log information: device identifiers, IP address, browser information, access logs, and error logs.
5. Customer service and feedback information: issue descriptions, screenshots, contact information, and ticket communication records.

2. How We Use Information
1. To provide core functions such as account registration, login, memorial hall management, online worship, and interactive messaging.
2. To complete order processing, payment verification, after-sales service, risk detection, and security auditing.
3. To maintain platform stability and service security, and prevent fraud, illegal activities, violations, and malicious attacks.
4. To conduct statistical analysis without identifying specific individuals, for product optimization and service improvement.

3. Sharing, Transfer, and Public Disclosure
1. We do not sell your personal information to unrelated third parties.
2. To achieve necessary functions such as payment, SMS notifications, cloud storage, and cybersecurity, we may share the minimum necessary information with entrusted partners and require them to fulfill strict confidentiality and security obligations.
3. Where required by laws and regulations, requested lawfully by administrative or judicial authorities, or necessary to protect the major legitimate rights and interests of the platform and users, we may provide relevant information in accordance with the law.
4. If information transfer occurs due to merger, division, asset transfer, or bankruptcy liquidation, we will notify you according to law and require the receiving party to continue fulfilling the obligations under this policy.

4. Information Storage and Security Protection
1. We store personal information within the territory of the People's Republic of China and adopt security measures such as access control, transmission encryption, and log auditing.
2. We retain personal information only for the period necessary to achieve the processing purpose, and will delete or anonymize it according to law after the retention period expires.
3. If a personal information security incident occurs or may occur, we will handle it promptly in accordance with the law and fulfill notification obligations as required by regulators.

5. Your Rights
1. You have the right to access, copy, correct, supplement, or delete your personal information.
2. Subject to legal conditions, you have the right to withdraw consent, deregister your account, or request an explanation of the information processing rules.
3. To protect account and transaction security, we may verify your identity before processing your request.

6. Protection of Minors
1. If you are a minor under the age of fourteen, your guardian shall read and agree to this policy before you use the service. Guardians have the right to contact us to inquire about, correct, or delete minors' information.

7. Policy Updates and Contact Us
1. We may update this policy according to changes in laws and regulations or business adjustments, and the updated version will be published on the platform.
2. If you have any questions about this policy, you may contact us through the customer hotline 18581893115 or email services@tmjibai.cn.